Question 1

How is our jewellery made?

Accepted Answer

Our pieces are 100% handmade by artisans from Rajasthan, India

Question 2

What is my jewellery made of?

Accepted Answer

Ethically sourced materials - to know more, check our composition section or click this link

Question 3

Is the jewellery made with real silver?

Accepted Answer

Yes! Our sterling silver jewellery is made of 92.5% silver which is the highest purity in which jewellery can be made from silver.

Question 4

Is it possible for the jewellery to fade?

Accepted Answer

Over a period of time, depending upon usage, any pure metal will react to outside environment, hence its possible the jewellery might lose some of its original polish, 
You can reduce the tarnishing of each piece by separately storing them in the zip pouch provided , air tight-container, or in a box lined with anti-tarnish fabric when not being used.

Question 5

Are Repolishing services available  ?

Accepted Answer

We are committed to manufacturing top quality products for you, however, if the pieces are exposed to any chemicals or humid conditions for a very long period of time, they might tarnish. In case this happens, you can reach out to us and we will re-polish it for a very nominal charge.

Question 6

Is the jewellery water-proof?

Accepted Answer

It’s preferable that you remove the jewellery before swimming, bathing or showering as contact with water might hasten the tarnishing of our product as they are not completely water-proof.

Question 7

Can I customise my order?

Accepted Answer

Yes, you can customise the order by contacting us after placing the order

Question 8

What Payment methods are available?

Accepted Answer

You can pay via Credit Cards, Debit Cards, Netbanking, Mobile Wallets, UPI, or Cash on Delivery.EMI is not an available payment option.

Question 9

Do all products have a warranty?

Accepted Answer

No.

Question 10

How can I return a product?

Accepted Answer

Any product that is once delivered, can only be returned if it’s damaged or broken. We do not accept returning of products in any other cases.

Question 11

What if the product delivered is damaged?

Accepted Answer

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The timeline is 48 hours to do so.

Frequently asked questions